Shipments and Returns

SHIPMENTS

Shipments are made to Spain, England, Scotland, Portugal, France, Belgium, Italy and Germany. Shipments to the Canary Islands, Ceuta or Melilla are not available. Other countries consult.

SHIPPING COSTS ALL MODELS LESS MODEL "DUNE":

Shipping costs to the Iberian Peninsula and Balearic Islands (Spain): 25€.
Shipping costs to Portugal: 29€.
Shipping costs to UE (England, Scotland, France, Italy, GermanY and Belgium): 39€.

SHIPPING COSTS MODEL "DUNE":

Shipping costs to the Iberian Peninsula and Balearic Islands (Spain): 25€.
Shipping costs to Portugal: 49 euros.
Shipping costs to UE (England, Scotland, France, Italy, Germany and Belgium): 89€.

SHIPPING COSTS ACCESSORIES:

Shipping costs to the Iberian Peninsula and Balearic Islands (Spain): 6€.
Shipping costs to Portugal: 9 euros.
Shipping costs to UE (England, Scotland, France, Italy, Germany and Belgium): 15€.

RETURNS:

In compliance with the law on consumer protection, the buyer will have a period of seven working days from the receipt of the order to withdraw from the contract and return the purchased items without giving reasons.

The buyer must return the products without having been used, in perfect condition and in its original packaging.

You must take delivery to the stores of Biwbik, El Arreaque Industrial Park, Calle 3 Nave 6 - 30170 Mula (Murcia) Tel. +34 865 621 445

As soon as we receive the returned material we will proceed to its verification. If everything is correct, the refund of the transaction amount will be ordered, minus 20% for shipping, packaging and devaluation of a new product that has been opened. The payments will be made by the same means of payment that the buyer has used and will be done within a maximum period of 30 days for administrative procedures.

Refunds are not allowed for items to which any type of promotion or price reduction has been applied.

Changes from one store item to another are not accepted.

EXERCISE OF YOUR RIGHT OF WITHDRAWAL

If for whatever reason you are not satisfied with the products you have ordered, you can return the products that have been delivered within 15 calendar days, without having to offer any reason, as long as the product has not been unpacked or manipulated and keep its original seals. For more information, visit the Guarantees section of this website.

  

EXERCISE OF THE RIGHT OF WITHDRAW

If, for any reason, you are not satisfied with the products you have ordered, you may return the products delivered within 15 calendar days, without having to provide any reason, as long as the product has not been disassembled or handled and it maintains the original seals. For more information visit the section Warranties in this website.

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