Warranty

TOTAL QUALITY AND RELIABILITY OF BIWBIK BICYCLES

BIWBIK guarantees its products for 2 years since purchase date. Any defect of the materials and/or derived from the manufacturing process of the device is covered by our warranty, including replacement, repair, or charge of product and/or components, at no charge for the client, including labor and transport expenses derived from the compliance with this warranty.

BIWBIK, in compliance with the Law on Guarantees, undertakes to replace or deliver the product repaired within up to 30 working days since the entry of the damaged product in our facilities. In case of delay of the service due to a force majeure, BIWBIK is exempt from all responsibility. To enforce the warranty, the original purchase invoice of the product is required.

WHEN IS THE WARRANTY VOID?

  1. When the original data of the invoice have signs of having been altered deliberately.

  2. When the defects of the item and/or bad function are derived from a wrongful use of such item, disregarding the instructions attached.

  3. When the item has clear signs of a use beyond the item dimensions, as well as evident mistreatment like beating, or breaking caused by liquids or corrosive products, as well as any other abnormality attributable to the consumer.

  4. When the product has been disassembled, modified or repaired by persons unauthorized by BIWBIK.

  5. When, due to the normal use of the item, any of its pieces show a wear inherent in the use of the item.

  6. No written or oral warranty other than the one indicated herein will be handled by BIWBIK.

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